How did this happen? When I finally found the Wise Customer Service number in the UK (no support offered on their completely useless automated platform) and spoke to a human robot, I was informed that I was responsible for the error. Until then, I urge potential customers to proceed with caution when dealing with Wise. I will update this review if and when the issue is resolved. I sincerely hope that Wise takes note of my experience and makes the necessary improvements to prevent others from encountering similar distress and frustration. It is disheartening to see the level of service deteriorate to such an extent, and I would like to warn others who may be considering using Wise for their financial needs. Additionally, I have shared my experience on social media platforms such as Facebook, Twitter, and LinkedIn to raise awareness of Wise's unprofessional and inadequate service.

In light of these circumstances, I am now considering filing a formal complaint with the UK Bank Ombudsman and am currently seeking legal advice. Despite the urgency of the situation and the significant amount involved, Wise has failed to:ġ) Conduct a thorough investigation into the current status of my refund.Ģ) Provide clear and concise communication regarding the results of the investigation and the steps being taken to resolve the issue.ģ) Return my €25,700 promptly without further delays or complications. As a valued customer, I expected a much higher level of service and communication from a financial institution that I have entrusted with my hard-earned money. However, my attempts have been met with vague responses or no response at all. I have reached out to Wise through numerous phone calls and emails, seeking information and assistance on this matter.

Wise care review